1. About This Policy
This Privacy Policy explains how Aroma of Home collects, uses, stores, and protects personal information when you visit our website, create an account, contact us, or purchase our products. Personal information is processed in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect information such as your name, email address, telephone number, billing and delivery addresses, account details, order history, communications with us, and technical information relating to your use of the website. Payment information may be securely processed by authorised third-party payment providers.
3. How We Use Your Information
We use personal information to create and manage accounts, process orders and payments, arrange deliveries, provide customer support, maintain and improve our website, prevent fraud, and comply with legal obligations. Where permitted, we may also use your contact details to send marketing communications, which you may opt out of.
4. Cookies and Website Data
Our website may use cookies and similar technologies to maintain user sessions, remember preferences, support shopping cart and checkout functionality, analyse website performance, and improve your shopping experience. You may manage cookies through the options provided on the website or through your browser settings.
5. Sharing Personal Information
We may share personal information with trusted service providers where necessary to operate our business, including payment processors, hosting providers, delivery and courier companies, IT providers, and professional advisers. We may also disclose information where required by law. We do not sell your personal information to third parties.
6. Storage and Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
7. Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, object to certain processing, or request deletion where legally permitted. Where processing is based on consent, you may withdraw your consent.
8. Account, Updates and Contact
Certain personal information may be reviewed or updated through your personal account. For privacy requests, account deletion requests, or questions about this Privacy Policy, contact us at info@aromaofhome.com. We may update this Privacy Policy from time to time, and the latest version will be published on this website.